Banking Adjudicator:
- Role: Banking Adjudicator
- Start: 13th February 2012
- Duration: 6 Months
- Location: London
- Rate: £205 a day
Key Accountabilities:
- Assess and resolve banking disputes between consumers and financial institutions fairly and efficiently, in accordance with the appropriate processes, rules and guidance.
- Determining cases according to what is fair and reasonable on a case by case basis.
- Consistently achieve objectives set across a broad range of metrics - including quality, operational and financial
- Providing excellent customer service
- Actively manage personal caseload and contribute to the achievement of team objectives
- Develop and maintain a detailed understanding of case-handling techniques and technical knowledge across all areas of mortgage products and services
Experience & Qualifications Required:
- Proven experience providing excellent customer service is essential, preferably including complaints-handling experience dealing with the public and ideally have experience within settling disputes or the banking area
- Experience within the banking space in particular short term lending
- Financial Services background particularly banking.
- Knowledge of Dispute resolution rules advantageous
- Clear and effective telephone skills when dealing with customers
- Ability to work as part of a team
- Ability to interpret and analyse large volumes of written material and make balanced and well-reasoned decisions.
- Ability to demonstrate empathy and understanding of customer needs both verbally and in written communication
- Commitment to providing excellent customer service
Next Steps:
If you have suitable experience and are interested, please register by sending us the following as soon as possible. Your response MUST include:
an up to date CV detailing thoroughly any relevant experience that are relevant to this particular role
· detail of any products/ types you have experience/ knowledge of
· professional qualifications held
· your availability for the next six months including details of dates of all planned absence (NB: if you fail to mention this at interview stage, requests for absence may not be granted)
The client will request to see CV's in order to select members of the team so it is VERY important to be specific regarding your experience. Ensure you detail PRECISELY what your experience involves:
· avoid non-specific phrases such as 'Checked various products'
· clearly detail the case handling process you worked to
· add enough detail so that it is clear exactly what you did in your role
We look forward to hearing from you,
To apply and attach a CV please click here clearly stating the job role in the subject box.
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