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Account Management
– the ‘what to do’ of the Account Manager role
Sales skills
– how to maximise engagement time with IFAs
Advanced sales skills
– developing high performing salespeople
Sales Management development
– developing high performing individuals and teams
>> Defining good management practice
>> High performing teams
>> Managing the different behavioural styles of Account Managers
>> Manager as coach
Customer Service training
– an attitude not a department
 

 

Management development

Managing different behavioural styles of Account Managers

Sometimes a Sales Manager/Account Manager business relationship just doesn’t work.  There may be a risk that the Sales Manager may let the poor relationship cloud their judgement about the Account Manager which can lead to a break down in relations and ultimately the loss of a productive Account Manager.

Equally, a Sales Manager may have a similar style as an Account Manager which may lead to a blind spot in objectivity when assessing performance.  The challenge is how to get Sales Managers with good management skills to deal with a broader spectrum of Account Manager ‘types’.

 

Working in conjunction with Thomas International’s DISC profiling, Momenta b2b is able to help Sales Managers to:

  • Become more aware of their own strengths and weaknesses
  • Become more aware of their behaviour at work, both normal and under stress
  • Identify Account Manager preferred working and social styles
  • Build a strategy for dealing with Account Managers personality styles, to include
    • How to give feedback
    • How to run 1:1s
    • How to motivate different styles
    • Their role in team meetings

We will work in consultation with you to tailor these tools and skills to meet the exact requirements of your business.



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