Take our characteristics test, or try it out on one of your colleagues
What are the main characteristics/traits of your Staff and/or Customers?
Select one from each row
ONE
TWO
THREE
FOUR
Boasts and brags
Lacks confidence
Easy to get along with
Self confident
Dominates
Tight lipped and closed
Agrees readily
Team player
Interrupts
Cautious
Positive and optimistic
Willingly accepts help
Self centered
Sits on the fence
Talks a lot
Candid and thorough
Focus on own success
Procrastinates
Goes off on a tangent
Open to new ideas
Strong views
Indecisive
Rarely criticises
Listens first
Negative statements
Follows the leader
Disorganised
Gives credit when due
Values status
Keeps a low profile
Positive statements
Owns up to mistakes
Rarely gives credit
Prefers solitude
Sensitive to feedback
Explains fully
Strong desire to win
Works by the book
Exaggerates
Balanced reasoning
Likes status symbols
Values tradition
Compromises
Looks for win/win
Keen for an argument
Pessimism
Indecisive
Supports others
Total 0
Total 0
Total 0
Total 0
Now just find the column that has the highest total points and see the chart below to check your personality type. Column 1 = red, 2 = blue, 3 = yellow, 4 = green
Tips & techniques for dealing with different character traits
Dominant & aggressive
Unsure & insecure
Chatty & sociable
Results & people focus
Stress what's in it for them
Focus on security benefits
Stress social benefits
Stress people/task benefits
Listen & listen & listen
Be patient & slow down
Give specific guidance
Focus on the needs of others
Speak with conviction
Show genuine interest
Summarise frequently
Be flexible & adaptable
Be assertive & confident
Reassure & summarise
Be friendly & sociable
Be respectful & sincere
To find out how best to communicate & build strong relationships with different customer types & character traits, call us on 020 7374 6600
or email callcentreskills@m-hl.com
