- Explain the steps involved in effective
planning
- List the benefits of call planning
- Explain & demonstrate use of the
SMART Concept
- Start the design of a personal
development action plan
- Workshop Introduction & aims
- Review of call planning areas
- Link call planning to objectives
- The SMART concept
- Practise using the SMART concept
alongside a ‘real’ objective
- Skills practice, feedback & review
- Personal development planning
- Ensures thorough planning occurs
- Encourages a proactive approach
- Increase call effectiveness
- Ensures consistency of approach
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