- List the typical characteristics & profile
traits of a customer
- Know what it feels like to be a customer
- Explain the behaviours required to
meet & exceed customer expectation
- Start the design of a personal
development action plan
- Workshop Introduction & aims
- The brand & customer profile
- Satisfying customer requirements & brand alignment
- Personal customer experiences
- Outbound call exercise & debrief
- Identification of call development
areas within the department
- Personal development planning
- Encourages understanding of the
customer
- Ensures brand awareness
- Identifies the required behaviours
- Develops customer empathy skills
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