- Explain the purpose & benefits of
effective communication
- List the skills, attitudes & behaviours
required for effective communication
- Explain the impact that our
communication style has on delivering
a message
- Demonstrate the impact of adapting communication style
- Start the design of a personal
development action plan
- Workshop Introduction & aims
- Review of communication
- Purpose of communication
- Review the impact of adapting
communication style
- Skills practice, feedback & review
- Personal development planning
- Promotes personal awareness
- Enhances communication skills
- Improves the customer experience
- Develops soft skills
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