- Explain the skills required to adapt to
customer behaviour & communication
style
- List the steps involved
- Demonstrate customer adaptability skills
- Start the design of a personal
development action plan
- Workshop Introduction & aims
- Review of behavioural styles
- Review of communication styles
- Responding to different behaviours
- Responding to different
communication styles
- Case study skills exercise and review
- Personal development planning
- Encourages a customer focused approach
- Increases confidence & skills
- Develops skills adaptability
- Promotes a personal service
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