Objectives

• Explain the core tasks & activities of the role
• List the skills, attitudes & behaviours required to deliver a customer focused approach
• Start identifying & rating your skills, behaviours & attitudes
• Start the design of a personal development action plan

Content

• Workshop Introduction & aims
• Review of the role, tasks, skills, behaviours & attitudes required
• Review of job descriptions
• Review of the organisational vision & departmental aims/objectives
• The importance of focusing on behaviour
• Skills practice, feedback & review
• Personal development planning

Benefits

• Promotes job importance
• Reinforces the skills required
• Encourages self development
• Promotes pride & esteem