Objectives

• Explain the steps involved in effective planning
• List the benefits of call planning
• Explain & demonstrate use of the SMART Concept
• Start the design of a personal development action plan

Content

• Workshop Introduction & aims
• Review of call planning areas
• Link call planning to objectives
• The SMART concept
• Practise using the SMART concept alongside a ‘real’ objective
• Skills practice, feedback & review
• Personal development planning

Benefits

• Ensures thorough planning occurs
• Encourages a proactive approach
• Increase call effectiveness
• Ensures consistency of approach