Objectives

• Explain the purpose & benefits of effective communication
• List the skills, attitudes & behaviours required for effective communication
• Explain the impact that our communication style has on delivering a message
• Demonstrate the impact of adapting communication style
• Start the design of a personal development action plan

Content

• Workshop Introduction & aims
• Review of communication
• Purpose of communication
• Review the impact of adapting communication style
• Skills practice, feedback & review
• Personal development planning

Benefits

• Promotes personal awareness
• Enhances communication skills
• Improves the customer experience
• Develops soft skills