Objectives

• Explain the different customer communication styles
• List the steps required to identify customer communication style
• Demonstrate how to identify customer communication style
• Demonstrate how to adapt communication style to match the customer
• Start the design of a personal development action plan

Content

• Workshop Introduction & aims
• Different customer communication styles
• Own preferred communication style
• Matching communication style & the benefits
• Skills practice, feedback & review
• Personal development planning

Benefits

• Develops communication skills
• Increases personal awareness
• Delivers a personalised service
• Enhances the customer experience