Objectives

• Describe what a sales opportunity is
• List the skills & behaviours required to identify & develop sales opportunities
• Explain what a ‘buying signal’ is & how to identify one
• List ‘how’ & ‘when’ sales opportunities might occur
• Demonstrate how to identify & develop a sales opportunity
• Start the design of a personal development action plan

Content

• Workshop Introduction & aims
• Identifying sales opportunities
• Buying signals & how we behave
• Review of communication structure
• Skills practice, feedback & review
• Personal development planning

Benefits

• Increases sales opportunities
• Enhances the customer experience
• Promotes structure & consistency
• Develops soft skills & confidence