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THE MOMENTA CALL CENTRE SKILLS DEVELOPMENT PROGRAMME
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Team Leader Module:
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| Running 1-1’s & team meetings |
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:
- Describe the benefits of running
effective 1-1’s & team meetings
- List the steps involved in running
effective 1-1’s & team meetings
- Explain the skills required to run
effective 1-1’s & team meetings
- Demonstrate the skills involved in
running a 1-1 meeting
- Start the design of a personal
development action plan
:
- Workshop Introduction & aims
- Aim & purpose of a team meeting
- Aim & purpose of a 1-1 meeting
- The steps & structure for both
- The skills involved
- Exercise around running a 1-1 meeting
- Personal development planning
:
- Ensures effectiveness of meetings
- Promotes developmental ownership & increases motivation
- Develops structure & consistency
- Develops leadership skills
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