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THE MOMENTA CALL CENTRE SKILLS DEVELOPMENT PROGRAMME
 
 
The Programme
Call centre issues
Team leader skills
Representative skills
Client feedback
Characteristics questionnaire
 
 
team leader skills
Developing leaders who can take your business to the next level

Whether you recruit or promote your Team Leaders they often prove to be an important factor in the success of your business. A successful Representative will not necessarily have all the skills required of a successful Team Leader. The Team Leader modules deliver skills in the topic areas listed opposite, but additionally they leave the trainee with the confidence and tools to coach and develop his or her team.

Click a module title from the list opposite to review it's contents.

 
Team Leader Modules :
 
The role & skills required
Understanding motivation
Observation skills & delivering feedback
Running 1-1's & team meetings
Designing personal development action plans
Performance coaching
 
Please contact me to discuss:
 
 
 
 
 
 
 
To find out more, call 020 7374 6600 or email callcentreskills@m-hl.com
 
 
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