The Momenta Call Centre Skills Development Programme has been designed using our extensive experience of working within the call centre environment, coupled with feedback from call centre staff and managers.

The Call Centre Skills Development Programme has already been enthusiastically endorsed by some of the UK’s largest companies, and more than 3,000 call centre people have already benefited from the learning.

Design & Delivery flexibility built in:

Designed to facilitate effective and speedy implementation, this programme is
unique in that it is a complete ‘ready to run’ skills training solution;

• Deliver the workshop using your existing training resource – Train the Trainer available

Alternative available to ensure consistence tailored with current training and development programmes;

• Use our call centre training delivery expertise

• Combine both approaches as required.