We are a major resource provider in the general regulated complaint handling marketplace. Our commitment to improving quality and driving down costs has meant that to date we have secured several of the largest outsourcing contracts and therefore have a significant presence throughout the industry on client sites. Over the last three years we have conducted over 80,000 man days of complaint handling.

How we can help

We can handle the following components of the Regulated Complaint handling process either on a seconded resource or fully outsourced basis:

• Acknowledgement
• 4 and 8 week letters
• Data gathering
• Decision making
• Redress calculations
• Final decision letter drafting
• IFA and PI Insurer liaison
• Settlement

We can supply resource for the following roles:

• Procedures development
• Systems/database design and implantation
• Project manager
• Team leader
• Quality assurer
• Decision maker
• Data gatherer
• Administrative support