People are at the heart of any organisation. They literally make the difference between success and mediocrity and, in an ever more competitive marketplace, are a key differentiator.

Training is a crucial means to achieve required performance shifts – enabling people to perform faster, more efficiently, more effectively, and at lower cost.
Nonetheless, at Momenta, we always start a training assessment with the question, “Why is training the answer?”

However clear the desired shift in performance, conveying the message and the required behaviour change needs the input of experienced, professional trainers and facilitators working with high-quality material that clearly meets the performance objective.

How we can help

Momenta’s approach to providing training and development solutions is based on the performance shift required by your business. We specialise in the effective implementation of up-to-date skills and processes which meet the specific requirements of the financial services industry. Our quality-assured training professionals are carefully selected to design effective programmes and materials tailored to your business context.  Our focus on detail ensures that none of the message is lost in the delivery.

“Training and Competence is a fundamental part of our regulatory regime and system. Clearly, having competent people out there providing financial services to consumers is a major part of building confidence in the financial system and, ultimately, protecting consumers from inappropriate behaviour.”  John Tiner, Chief Executive of the FSA.

Momenta's approach to training design and development can be explained using the following diagram (move your cursor over the diagram to find out more):

Momenta designs and delivers a broad range of training programmes and materials encompassing:

Sales process
Change management
Product knowledge
Sales skills development
Supervisor skills development
Induction training
Customer services skills
T&C workshops
Compliance workshops – general; area-specific
Coaching programmes
Generic FS knowledge
Management development
Call Centre Skills
Financial promotions workshops
Communication skills

Across a broad range of roles:

Financial advisers
Sales managers and supervisors
Team managers and supervisors
Senior managers
Customer service staff
Call Centre staff
Bank managers
Mortgage advisers
GI advisers

For a variety of customers:

Banks
Building societies
Life offices
Insurance companies
Fund managers