Momenta is a major resource provider for Regulated Complaint Handling. Our commitment to quality improvement and cost reduction has ensured that Momenta is now a committed outsourcing player, with a significant presence throughout the industry on client sites. Over the last three years Momenta experts have conducted over 80,000 man days of complaint handling.

How we can help

We handle the following components of the Regulated Complaint Handling process, either on a seconded resource or fully outsourced basis:

• Acknowledgement
• 4 and 8 week letters
• Data gathering
• Decision making
• Redress calculations
• Final decision letter drafting
• IFA and PI Insurer liaison
• Settlement

We supply resource for the following roles:

• Procedures development
• Systems/database design and implementation
• Project manager
• Team leader
• Quality assurer
• Decision maker
• Data gatherer
• Administrative support