FSA requirements - Managing and reducing your risk
Does your business benefit from taking a pro-active approach
to dealing with FSA reportable administration?
FSA reportable items:
- Are you concerned that there may be areas of your
administration which are in breach of FSA rules?
- Have you identified administration issues which have regulatory
(compliance) implications?
- Do you have the available resource to effectively handle the
issue(s)?
- Would your organisation benefit from expert resource to help
you:
- analyse the full extent of the issue including customer impacts?
- structure your proposed response to the issue(s) including any
remedial action?
- build plans and project manage remedial actions?
- structure your reporting to the FSA?
How we can help
- Identifying the root issues and sizing the problem(s)
- Providing an objective assessment of the resulting risks
- Proposing remedial action
- Designing, planning & implementing your remedial action
project(s) including any customer redress
- Guiding you on how to structure your reports to the FSA
- Monitoring the problem and reporting progress
- Assessing existing controls and recommending new or improved
controls and measures to prevent future problems
Find out more about managing & reducing risk
or call us on: 020 7374 6600
Meeting the industry benchmark
Customer service is a key selection criteria for many intermediaries
and the attainment of 5 star recognition therefore helps win new
business.
How does your service proposition compare to that of your
competitors?
- When it comes to administration does your organisation consistently meet your customers’ expectations?
- Do your customers tell you that you are easy to do business with?
- Are your people informed on current issues and intuitive to problems and opportunities?
- Does your organisation adopt a pro-active approach to dealing with outstanding requirements?
- Do customers feel that your people keep promises?
- When things do go wrong are they put right quickly and do customers feel that they have been treated fairly?
- Is your perception of the service you offer consistent with that of your customers?
How we can help
At Momenta we can provide an objective assessment of your service
proposition. Based on this assessment we will identify gaps and explore
opportunities to strengthen your proposition.
Using our knowledge and experience we will work with your operations,
IT, marketing, and sales people to remove weaknesses and strengthen your
service processes and proposition.
In addition we can build a campaign with which you can promote your
newly improved service proposition.
Find out more about attaining 5 star recognition
or call us on: 020 7374 6600
Reducing Costs & Improving Productivity
- Are you confident that you have the right management
information and control tools in place?
- Do your resourcing levels come within your cost / operating
models?
- Are your full end-to-end processes efficient and are they
effective in meeting your business objectives?
- Have you made a clear assessment of competency
requirements for operation?
- Are you satisfied with the quality of your operations work?
Are errors and rework levels acceptable?
- Do your systems support an efficient end-to-end process?
Do you doubt that you have the right tools in place?
- Does your operation consistently deliver against its service
level commitments?
How we can help
At Momenta we understand each of the factors, which together, make for
an effective operation. Using our knowledge Momenta will analyse your
operation(s), processes, people, and systems.
Based on this analysis we will work with your operations and IT people
to execute any necessary improvements.
Our hands on approach to
improving performance and reducing costs can deliver significant benefits
to your organisation.
Find out more about reducing costs & improving productivity
or call us on: 020 7374 6600 |
